When you get a Blank Screen when you log in to your account then don’t worry I have listed down a few reasons and the fixes that can be followed to avoid this error.
Make sure to read the whole post and apply these fixes to check out whether they work for you or not.
Reason 1: Having an Old IPTV App
The first and the most common reason is having the old version of the IPTV app, when your app is loaded then it gets buggy and doesn’t work normally like it usually does.
To fix this problem you have to make sure that the app is updated with the latest version,
Alternatively, you can use the Xtreme HD IPTV app or get the TiviMate,
Reason 2: Hardware Malfunction
If your device is broken or is malfunctioned that this is also the reason why it is not loading the app properly and having issues when loading the content on the app.
To check whether it is not your device please install the app on your Mobile or a different device. Then login with the same credentials and see if the blank screen still appears.
Reason 3: Check if the issue persists in other Content
Sometimes this happens with the specific content instead of all content that we offer.
Go back to the Home Screen and then check out other streaming other Channels, Movies, or TV Series and see if the issue still exists there.
However, if other content is working fine but it’s happening with a specific category/channel then kindly open a ticket here:
Choose the Department as Channel Report > then provide the Full Name of the Channel having the issue > Attach Screenshot if Possible > Hit Submit.
Our team will guide you further from there.
Reason 4: Uninstall & Reinstall the app
When continuously using the app it collects the thumbnails, titles, and other stuff in the form of caches which is also the reason behind the blank screen.
In order to fix this problem, you just need to Uninstall the application and then Re-install it, now you can use the same login details are then you will probably see the app is working better.